Course curriculum

    1. How to use this course

    2. How did you find us?

    1. Welcome to RCA Investigator Skills 101

    2. Course Objectives

    1. A Note on the Downloadable Files

    2. Good Work Design Checklist

    3. Observation Sheet with Guidelines

    4. HFACS Nanocode List

    1. RCA Investigator Skills 101 Part 1

    2. Quiz 1: RCA Investigator Skills 101 Part 1

    1. RCA Investigator Skills 101 Part 2

    2. Quiz 2: RCA Investigator Skills Part 2

    1. Feedback Makes Us Better!

    2. Schedule Your Live Session

    3. Book Recommedations

About this course

  • $250.00
  • 15 lessons
  • 1 hour of video content

Course Objectives

  • Master Event Triage

    Learn how to assess and prioritize incidents to determine which events require a full RCA investigation.

  • Develop Investigative Skill

    Gain practical techniques for conducting thorough, unbiased investigations and empathetic interviews.

  • Ensure Confidentiality

    Understand how to protect the integrity and confidentiality of your findings and create a secure investigation environment.

Your Learning Team

CEO Lee Erickson, MD

Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.

President & COO Sharon Hickman

Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon's ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.