What to Expect

Engage Adaptient's experts for a comprehensive review of your investigation and recommendations for improvement. Receive optimistic feedback in a live, virtual session to gain insights that deepen your understanding of safety and improvement science and elevate your RCAs to the next level.

  • Submit your RCA and all supporting documentation through a secure portal and meets with Adaptient for 30 minutes online to discuss the your needs.

  • Adaptient reviews the event and subsequent investigation and reformulates the causal analysis using HFACS.

  • Adaptient assesses the action items for feasibility, effectiveness, implementation, and sustainability.

  • Adaptient formulates recommendations in two domains: 1) improvements to the Member’s RCA process, and 2) action items related to the event.

  • Adaptient shares the findings with the Member during a 1-hour virtual coaching session, and provides them with a copy of the reformulated RCA and recommendations.

Your Coaches

CEO Lee Erickson, MD

Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.

President & COO Sharon Hickman

Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon's ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.