About the Program

A serious event puts your organization under pressure. Your RCA investigators are capable, but do they have the tools and the confidence to move beyond the basics and drive real, system-level change? That’s where Adaptient’s SS2i® Coaching comes in.

What's Included?

One of Adaptient's saftey coaches will guide an investigator team of 4 or less through every stage of an active investigation.

  • Pre-recorded SS2i® session + handouts to align your team on methods.

  • Comprehensive case review of your event.

  • Four live, 60-minute virtual coaching sessions for up to 4 investigators.

Virtual Coaching Sessions

This is what you can expect with each live coaching session:

  • Session 1: Review facts, plan interviews, gather evidence, and manage politics/emotions. Homework: Finish data collection, draft causal statements.

  • Session 2: Apply human factors analysis, refine causal statements, and prioritize causes. Homework: Finalize statements, prioritize, generate potential actions.

  • Session 3: Brainstorm, evaluate, and test feasible solutions. Homework: Monitor results and refine interventions.

  • Session 4: Finalize action plan, monitoring approach, and strategies to embed learning into your system and sustain the gains.

Your Coaches

CEO Lee Erickson, MD

Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.

President & COO Sharon Hickman

Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon's ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.