Course curriculum

    1. How to use this course

    2. How did you find us?

    1. Welcome to Management Systems 101

    2. Course Objectives

    1. A Note on the Downloadable Files

    2. Strategy Deployment Example

    3. Huddle Board Sample Layout

    4. Leader Walk Card

    1. Management Systems 101 Part 1: We Need A Paradigm Shift

    2. Quiz 1: Management Systems 101 Part 1

    1. Management Systems 101 Part 2: Shared Leadership

    2. Quiz 2: Management Systems 101 Part 2

    1. Management Systems 101 Part 3: Connecting It All

    2. Quiz 3: Management Systems 101 Part 3

About this course

  • $250.00
  • 18 lessons
  • 1.5 hours of video content

Course Objectives

  • Understand Complex Adaptive Systems

    Explore the principles of complex adaptive systems and how they can be applied to drive sustainable improvements in healthcare management.

  • Develop Agile Leadership Skills

    Learn to implement a flexible, responsive management model that empowers teams and fosters resilience in rapidly changing healthcare environments.

  • Foster High-Reliability Organizations

    Gain practical tools and strategies to transform your organization into a highly reliable, adaptive system focused on continuous improvement and long-term success.

Your Learning Team

CEO Lee Erickson, MD

Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.

President & COO Sharon Hickman

Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon's ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.