Course curriculum

    1. How to use this course

    2. How did you find us?

    1. Welcome to Work Systems 101

    2. Course Objectives

    1. A Note on the Downloadable Files

    2. Good Work Design Checklist

    3. Observation Sheets with Guidelines

    1. Work Systems Part 1

    2. Quiz 1: Work Systems Part 1

    1. Work Systems Part 2

    2. Quiz 2: Work Systems Part 2

    1. Work Systems Part 3

    2. Quiz 3: Work Systems Part 3

About this course

  • $250.00
  • 17 lessons
  • 1.5 hours of video content

Course Objectives

  • Understand the Fundamentals of Work Design

    Students will learn core principles of human-centered work design and how to apply them to eliminate friction in healthcare processes and improve care delivery.

  • Develop High-Reliability Systems

    Students will acquire the skills to design and implement work systems that enhance safety, efficiency, and reliability in healthcare settings.

  • Apply Practical Solutions to Real-World Problems

    Students will be able to identify areas of process breakdown and apply innovative, well-designed solutions to improve operational performance and patient outcomes.

Your Learning Team

CEO Lee Erickson, MD

Lee has more than 25 years of experience in healthcare transformation. Before founding Adaptient, Lee held executive leadership roles at the University of Pennsylvania Health System, Memorial Sloan Kettering Cancer Center, and Tufts Medicine, working to improve safety, quality, and operations by redesigning the delivery of patient-centered care. As a primary care physician and Lean/Six-Sigma Master Black Belt, Lee maintained a clinical faculty role wherever she worked; she is an engaging and savvy teacher.

President & COO Sharon Hickman

Sharon is a dynamic leader in healthcare transformation, known for driving large-scale improvements that balance safety and efficiency. She serves on the National Advisory Council for AHRQ, teaches Human Factors in Healthcare at Auburn University, and sits on the board of the Alliance for Quality Improvement and Patient Safety. She is an Industrial & Systems Engineer and holds a Lean/Six Sigma Master Black Belt. She has certifications in safety, quality, and coaching. Sharon's ability to simplify complexity, drive lasting change, and foster collaboration makes her a respected leader in healthcare transformation.