Substitution:
An organization may substitute another individual to attend the course for no additional fee, as long as notice is provided. If the substitute cancels, the cancellation policy applies.
Deferment:
A registrant may reschedule their original registration to attend another future ERAU course, as long as advance notice is provided. If deferring, participants have one year from the original course date to complete a short-course of equal value, or the credit will expire.
Cancellation:
Participants may cancel a course registration fifteen or more business days prior to the start date; cancellations will incur a $150 processing fee. If cancellation for a registered participant occurs fourteen business days or less prior to the course start date, a cancellation fee equal to 25% of the course price will be levied.
No Show:
If a participant fails to cancel, reschedule or transfer their registration within two hours of the start date and time of the course, the registration will be considered as a ‘No Show’ and no substitution, reschedule or refund will be available.
No refunds, substitutions or deferments will be granted for the class once the published start date and time have passed.
Online Self-Paced Courses:
If a participant wishes to cancel, contact us within 14 calendar days of your purchase for full credit towards another course or coaching session.
Once content has been accessed, no credit or refund will be granted.
Other Information:
Adaptient, LLP reserves the right to cancel a course. In the unlikely event that a course be cancelled, Adaptient will either refund the registration fee in full, or make every effort to reschedule and carry the registration to an alternate date if so desired. Adaptient is not responsible for any associated expenses incurred due to a course cancellation.
Please Note: Consideration may be given to applying a credit to a future course with Adaptient if a cancellation needs to be made due to extraordinary circumstances.
Please contact [email protected] or 257-392-2705 for consideration.